Charbel El Ghawi

Sales & Customer Experience & AI Courses

Instructor: Charbel El Ghawi

Master the art of professional selling, customer experience management, communication, and client relationship building while discovering how Artificial Intelligence is transforming sales strategies, customer engagement, business growth, and service excellence. This comprehensive program is designed to equip participants with the practical, strategic, and interpersonal skills required to succeed in today’s competitive business environment.

What You Will Learn

* Sales Fundamentals
* Professional Selling Techniques
* Customer Experience Management
* Customer Journey Mapping
* Consumer Behavior Analysis
* Communication & Persuasion Skills
* Negotiation Techniques
* Relationship Building & Client Retention
* Lead Generation Strategies
* Prospecting & Customer Acquisition
* Consultative Selling
* Objection Handling & Closing Sales
* Customer Service Excellence
* Complaint Handling & Conflict Resolution
* Upselling & Cross-Selling Strategies
* Personal Branding for Sales Professionals
* Sales Performance Measurement
* AI for Sales Professionals
* AI-Powered Customer Insights
* AI Sales Automation
* AI Customer Support Solutions
* AI-Powered CRM Strategies
* Prompt Engineering for Sales Teams
* AI-Assisted Lead Generation
* Future Trends in Sales & Artificial Intelligence

Course Features

✔ 15-Week Professional Training Program
✔ Practical Hands-On Projects
✔ Real-World Sales Applications
✔ Industry-Focused Learning Experience
✔ Personalized Mentorship
✔ Professional Development Guidance
✔ Certificate of Completion

Who Should Join?

* Sales Professionals
* Customer Service Representatives
* Business Owners
* Entrepreneurs
* Marketing Professionals
* Account Managers
* Retail Professionals
* Freelancers
* Students

Learning Outcome

Upon completion, participants will be able to develop effective sales strategies, enhance customer experiences, improve communication and negotiation skills, leverage AI-powered sales tools, strengthen customer relationships, and confidently pursue opportunities in sales management, customer experience, business development, and client success.

Sales • Customer Experience • Business Growth • Artificial Intelligence • Communication • Professional Excellence

By Charbel El Ghawi
Director • Trainer • Producer • Journalist • Film Critic